Community Health

Who we are

Community Health is a division of Benalla Health and was established in 1989 to provide community-based services to both the Benalla and Mansfield districts. Since its inception, the service has grown from a small team of employees offering three programs to a staff of over 60 encompassing a broad range of Community and Allied Health services.

Funding is provided through state and federal governments and through fees for service.

Priority 1—Prevention

A population health / health promotion approach is not a secondary issue in Community Health. Rather than be the ambulance at the bottom of the cliff, we want to help our community stay healthy. This will be outworked several different ways:

1. To lift the profile on population health / prevention approaches

  • in this organisation
  • our partner organisations
  • in the community

2. Develop evidence based Health Promotion interventions

  • that make a difference
  • are innovative
  • that involve the skills and talents of ALL of our staff

3. That Benalla Community Health becomes a centre of excellence in Health Promotion and Prevention in population health.

At Community Health we believe that Health Promotion is everyone’s business. See the Health Promotion page for full details of our current Health Promotion plan.

Priority 2—REACH the most Disadvantaged

Community Health has been traditionally focused on supporting the most disadvantaged groups within our community. These include the homeless, refugees, Culturally and Linguistically Diverse, Aboriginal community members as well as the financially disadvantaged and the aged. In order to improve our ability to REACH the most significantly disadvantaged groups within our community.

After an 18 month trial of a place based approach with the FoodShare at 57 Bridge Street West, Benalla, we have now moved to a modified REACH engagement strategy with the local community using a number of different approaches including:

  • Implementation of the Closing the Health Gap strategy at Benalla Health.
  • Implementation of a Key Worker Model of support for people with chronic and complex conditions.
  • Multi-discipline team group approaches in a variety of settings (Waminda, Other Community Settings, Schools, Home based approaches)
  • Continue successful programs e.g.. Cooking Classes in a variety of community settings
  • Work in partnership with Benalla Rural City Advancing Country Towns project to support joint approaches with disadvantaged groups.

Priority 3—Chronic Disease

This has really three parts:

  1. At Risk / Early Intervention populations within out community and providing appropriate “Lifestyle change” interventions.
  2. Self Management Strategies. Living well with Diabetes. Health Coaching.
  3. Chronic and Complex support through the Health Independence Program and Early Intervention in Chronic Disease (EICD)

The organisation already has a strong commitment of skilled resources supporting these programs with significant development in better GP relationships; Shared Care Planning and Intake Processes. Refer to the Health Independence Program and Early Intervention in Chronic Disease pages for more information.

Priority 4—Community Building

Community Health has a leadership role in this community. The Community as a whole, families and individuals seek guidance from us in how to live life well. To that end we provide a range of support services:

  • Counselling Services
  • Family Support
  • Groups
  • Screenings
  • Community Education
  • Advocacy and Support

We have a leadership role in helping our community deal with the pressures of a modern society. We are doing this through our participation in a number of community groups and committees:

This is in addition to the various groups the Health Promotion's team are involved with:

  • Benalla Alcohol Action Group (BAAG)
  • Benalla Early Years Network
  • Mansfield Better Communities for Children
  • Benalla Young Service Providers Network

The Community Health team are excited about the future in Community Health and the opportunity staff have to utilise the great skills and abilities they possess as they strive for excellence and innovative in supporting our community in producing better health, families and social outcomes in our community.


Community Programs

Community Health

Visiting Services

Central Intake

Community Health has a central intake system, whereby all clients who are referred into Community Health go via the same process (and generally speak to the same person). This results in a smooth transition for clients into the right service at the right time in the right place.


Benalla Office

45 Coster Street
Phone: 03 5761 2200
Fax: 03 5761 2202

Mansfield Office

10 Bank Place
Phone: 03 5775 1933
Fax: 03 5775 1811

Fees & Charges

The Victorian state fees policy for Community Health Services apply for most services offered at Community Health.

If you have a Health Care Card or Pension Card there is a charge of $9.40.

 If you are a non card holder, a self-assessment form will be completed on registration dependent on household income.

  • High Income -           $95.60
  • Medium Income -     $14.50
  • Low Income -            $9.40

If you have any concerns with payment you may discuss the fees further with your service provider.